Refund & Return Policy
We want you to be completely satisfied with your purchase.
30-Day Returns
Return within 30 days of delivery
Easy Exchanges
Swap for a different product
Return Eligibility
We offer a 30-day satisfaction guarantee on all products. To be eligible for a return, your item must meet the following conditions:
- Products must be at least 75% full
- Items must be in original packaging
- Return request must be made within 30 days of delivery
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Products marked as "Final Sale"
- Items that have been opened and used beyond sampling (less than 75% full)
- Products purchased from unauthorized retailers
How to Return
Contact Us
Email us at hello@beelive.com with your order number and reason for return.
Receive Return Label
We'll send you a prepaid return shipping label within 24-48 hours.
Ship Your Return
Pack your items securely and drop off at any authorized shipping location.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Refund Process
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed as follows:
- Credit card refunds: 3-5 business days (may take additional time to appear on your statement)
- Affirm purchases: Refunded according to Affirm's policies
- Original shipping costs are non-refundable unless the return is due to our error
Exchanges
If you would like to exchange your product for a different item, please follow the return process above and place a new order for the desired product. This ensures you receive your new item as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Need Help?
Our customer service team is here to help with any questions about returns or refunds.